What to include in the first message
Tell us the number of passengers, the amount of luggage and any requirement that could change the car choice. A family airport arrival needs a different discussion from a two person weekend drive. If you are comparing several models, name them and say what matters most. You do not need to upload identity documents into the public website form to begin the enquiry.
What happens after a request
The team will discuss the particular vehicle, handover timing and agreement details with you. The catalogue daily rate and your rental days determine the base rental amount. Keep that calculation alongside the agreed deposit, mileage, insurance, tax treatment and delivery plan. The website does not collect payment. A submitted request is not an automatic vehicle hold or reservation.
Keep changes in the same conversation
If a flight time, hotel, driver or rental period changes, refer to the original discussion and ask the team to confirm the revised arrangement. This is particularly useful near collection or return, when an outdated address or time can disrupt the journey. For an urgent change to an existing arrangement, use direct contact rather than assuming a new form has updated the earlier booking.
Questions and answers
Which language can I use?
English or Russian. Explain your itinerary in the language that is easiest for you and name the actual car or alternatives you want to discuss.
What should I send before choosing a car?
Start with dates, passengers, luggage and the kind of trip. These details help narrow the catalogue. The team can then confirm the appropriate car and explain any documents required through the agreed process.
