Give enough arrival information
For an airport request, include the airport, flight timing and a contact method that will work after arrival. For a hotel, provide its full name and the preferred handover time. The team will agree where to meet. A delivery service does not imply an airport counter or permission to stop at every entrance, so use the confirmed instructions rather than a guessed meeting place.
Allow time for the vehicle check
The handover includes more than collecting a key. Review the agreed documents, photograph the condition, note fuel and mileage, and ask about unfamiliar controls. If you have a child seat or substantial luggage, confirm the arrangement before delivery. Choose a car that suits the people and bags for the first journey, not only the later part of the holiday.
Plan the return at the same time
Share the intended return point and departure timing early. A different location, an early departure or a later change should be agreed with the team. Leave time for the final condition check and any questions about the account. Keep the collection and return instructions in the same conversation so the latest agreement is easy to find on the day.
Questions and answers
Is airport delivery free?
Free airport and hotel delivery is confirmed for the published rental conditions. Agree the actual meeting point, timing and any specific arrangements in your rental conversation.
What if my arrival changes?
Contact the team as soon as the timing changes. A form submission or an open calendar does not automatically reschedule an agreed handover; obtain confirmation of the revised plan.
